FAQ
Questions we get asked every week
Diagnostics, pricing, turnaround, warranty, shipping and remote support — the short answers.
Yes! Dewdney Computer Repair offers reliable laptop and PC repair services across all of Canada. You can ship your device from any province or territory.
We charge a flat rate of $25 for inbound shipping via UPS from anywhere in Canada. Return shipping is free.
We service all major laptop brands including Apple, Dell, HP, Lenovo, Asus, Acer, MSI, and more.
Yes, we offer diagnostics before proceeding with repairs. The $60 diagnostic fee is waived if you approve the repair.
Most repairs are completed within 2–4 business days after we receive your device.
Yes, we repair both Windows PCs and Apple MacBooks, iMacs, and other Mac devices.
We fix screens, keyboards, batteries, trackpads, charging ports, motherboards, SSDs, and more.
Yes, shipping your laptop is safe if packed properly. Use a sturdy box and bubble wrap.
We provide a 90-day warranty on all parts and labor for completed repairs.
Visit our Contact page to get started. You can bring your device or request a UPS label.
Include only your laptop unless we request the charger. Do not include accessories unless necessary.
No. You can use any secure and cushioned box to ship your laptop safely.
Yes, we also repair desktops, including custom-built and branded systems.
Yes, we offer data recovery for failed hard drives and SSDs, depending on damage severity.
Diagnostics are valid for 7 days after we provide the repair estimate.
Yes, you can cancel. However, the $60 diagnostic fee is still applicable if no repair is approved.
We occasionally offer student discounts. Ask us during the booking process.
No, the $25 fee covers actual UPS shipping costs and is non-refundable once the label is generated.
Yes! We sell certified refurbished laptops with warranty. Inventory changes weekly.
Yes, we install licensed software such as Microsoft Office and antivirus tools upon request.
Absolutely! We specialize in malware and virus removal for both Windows and Mac.
Yes, broken or loose laptop hinges can be repaired or replaced depending on the model.
Our SSD upgrade includes hardware installation and full system cloning or clean install.
Yes, we offer RAM upgrades on most laptops. Compatibility is checked during diagnostics.
We clean and repair liquid damage. Success depends on how soon it's brought in.
Yes, we repair charging ports that are loose, damaged, or require wiggling to work.
Motherboard repairs typically take 3–7 business days, depending on parts availability.
Yes, we can clone your old hard drive to a new SSD, including your OS and files.
Yes, once we start the repair process, you'll receive email updates with tracking and status.
Yes, we repair laptops that randomly shut down due to thermal, battery, or power issues.
We accept credit/debit cards, e-transfers, and PayPal. No cash is accepted via mail-in.
Yes, sales tax applies to the $25 UPS shipping label and all services provided in Canada.
Yes, we offer Saturday support and priority rush repairs at an additional cost.
Yes, we can fix boot loops or issues caused by failed Windows updates or upgrades.
We take every precaution to protect your data. Please back up if possible before shipping.
Yes, our SSD upgrade service dramatically improves the speed of slow or aging laptops.
Please remove your password or provide it with the repair form so we can test functionality.
If your device is beyond repair, we’ll return it and only charge the diagnostic/shipping fee.
Use our contact form, email, or phone to get real-time updates during your repair.
Yes, we fix screen flicker, dead pixels, ghost touch, and other LCD-related problems.
Yes, we serve all Canadian customers, including French speakers in Quebec and other areas.
Yes, we handle bulk repairs for schools, businesses, and resellers across Canada.
Yes, older laptops are repairable depending on parts. We’ll advise you during diagnostics.
Yes, we repair Chromebooks and offer Chrome OS reinstallation or board repair as needed.
Yes, local drop-off is available if you're near our repair center in British Columbia.
Yes, ask for rush repair at the time of booking. Some services can be completed same-day.
Yes, but we prefer only essential items. Don’t include chargers unless necessary.
Yes, lines on screens are usually fixable with screen or cable replacement.
We notify you by email or phone as soon as your repair is complete and return is booked.
Yes, after your repair, you’ll get a chance to leave a review on Google or our site.
Still not sure?
Send the question and we'll answer it properly — no obligation.
Ready when your computer isn't
Call, text or WhatsApp for a straight answer on what's wrong and what it costs. Local drop-off in Maple Ridge, remote support, or mail-in from anywhere in Canada.